Privacy Policy

This Privacy Policy describes how Protosoft Services UAB ("we", "our", or "us") collects, uses, stores, and safeguards personal data obtained through our website located at www.protosoftservices.com. By accessing our site, you acknowledge and agree to the practices outlined below.

Purpose of This Policy

This document applies to the collection of personal data via our website. It does not govern offline data handling or data collected through third-party platforms.

What We Collect

Depending on your interaction with the website, we may collect:

• Identification and contact data (e.g. name, email, company name)
• Device and technical data (e.g. IP address, browser type, language preference, operating system)
• Website usage data (e.g. time on site, pages viewed, links clicked)
• Communication records (e.g. emails or messages you send through forms)

How We Collect Your Data

Your personal data may be collected through:

• Direct input (such as contact forms or email submissions)
• Automatic tracking technologies (such as cookies and analytics tools)
• Service providers who support our technical infrastructure

Why We Collect It

We collect and use your personal data to:

• Respond to your enquiries or requests
• Operate and improve our website's performance and content
• Analyse visitor behaviour and technical trends
• Fulfil service obligations or pre-contractual steps
• Comply with legal requirements applicable in Lithuania and the EU

When personal data is required to provide a service or perform a contract, your consent is deemed to be given under Article 6(1)(b) of the GDPR.

How Your Data Is Processed and Stored

Personal data is accessed and processed only by trusted personnel who require it to fulfil their job responsibilities. Where necessary, we may share your data with third-party service providers (e.g. hosting, analytics, or IT support). In such cases:

• Access is limited to what is strictly necessary
• Providers are contractually obligated to protect your data
• All handling follows equivalent privacy and security standards

We implement appropriate technical and organisational measures, including:

• Secure server environments
• Encrypted communications where applicable
• Limited, role-based access control
• Periodic data security assessments

Data is retained only for as long as necessary to fulfil its purpose or meet legal obligations. When no longer needed, it is securely deleted or anonymised.

International Transfers

Where data is hosted or processed outside of the European Economic Area, we ensure one of the following:

• The recipient jurisdiction has an EU-approved level of protection
• Standard contractual clauses or equivalent safeguards are in place to protect your rights

Your Rights Under GDPR

You have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of data where applicable
• Restrict processing in certain circumstances
• Object to data processing where legally valid
• Request data portability in a commonly used, machine-readable format
• Not be subject to automated decisions without meaningful human involvement
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us directly at contact@protosoftservices.com.

Third-Party Websites

We may include links to external websites for reference or convenience. These sites operate independently, and we are not responsible for their content or privacy practices. You are encouraged to review their privacy policies separately.

Policy Updates

We may update this Privacy Policy to reflect legal, technical, or operational changes. The latest version will always be available on this page. Your continued use of the website after changes are published constitutes acceptance of the revised terms.

Contact Information

If you have questions about this policy or your data, please contact:

Protosoft Services UAB
Address: 13-91 Perkunkiemio Street, Vilnius, Lithuania
Phone: +37125939136
Email: contact@protosoftservices.com
Registration Number: 306462582

Online Dispute Resolution

As an EU citizen, you may also submit complaints through the European Commission's Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr